Companies / Wix / incidents

Wix: RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites

Impact: majorStatus: postmortemStarted Resolved (1.4 h)16 updatesSource: stspg.io (opens in new tab)
Summary

Wix reported a major incident in which mobile devices showed desktop versions of sites, starting 2025-08-07 17:38 UTC and resolving at 2025-08-07 19:00 UTC; the computed duration was 1 h 21 min. Wix implemented a fix and stated the issue was directly related to a Fastly incident.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.

  3. investigating

    We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.

  4. identified

    The issue has been identified and we are working on a solution.

  5. identified

    The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

  6. identified

    The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

  7. identified

    The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

  8. identified

    The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

  9. identified

    We are implementing a fix and will be monitoring.

  10. identified

    We are implementing a fix and will be monitoring.

  11. identified

    We are implementing a fix and will be monitoring.

  12. identified

    We are implementing a fix and will be monitoring.

  13. identified

    A fix has been implemented and we are montioring

  14. monitoring

    A fix has been implemented and we are monitoring the results.

  15. resolved

    This issue has been resolved. Thank you for your patience.

  16. postmortem

    This issue was directly related to [https://www.fastlystatus.com/incident/377793](https://www.fastlystatus.com/incident/377793)

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Wix profile · Recent Wix incidents · Markdown · JSON