# Wix: RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2025-08-07 17:38 UTC · Resolved: 2025-08-07 19:00 UTC · Duration: 1.4 h
- Updates: 16
- [Vendor status page: https://stspg.io/g63tycfng6k1](https://stspg.io/g63tycfng6k1)
- [Company: Wix](https://rewindex.com/company/wix.md)

## Summary

Wix reported a major incident in which mobile devices showed desktop versions of sites, starting 2025-08-07 17:38 UTC and resolving at 2025-08-07 19:00 UTC; the computed duration was 1 h 21 min. Wix implemented a fix and stated the issue was directly related to a Fastly incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-07 17:38 UTC: We are currently investigating this issue.
- **investigating** 2025-08-07 17:46 UTC: We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.
- **investigating** 2025-08-07 17:53 UTC: We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.
- **identified** 2025-08-07 17:58 UTC: The issue has been identified and we are working on a solution.
- **identified** 2025-08-07 18:05 UTC: The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
- **identified** 2025-08-07 18:13 UTC: The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
- **identified** 2025-08-07 18:22 UTC: The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
- **identified** 2025-08-07 18:27 UTC: The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
- **identified** 2025-08-07 18:33 UTC: We are implementing a fix and will be monitoring.
- **identified** 2025-08-07 18:38 UTC: We are implementing a fix and will be monitoring.
- **identified** 2025-08-07 18:44 UTC: We are implementing a fix and will be monitoring.
- **identified** 2025-08-07 18:49 UTC: We are implementing a fix and will be monitoring.
- **identified** 2025-08-07 18:53 UTC: A fix has been implemented and we are montioring
- **monitoring** 2025-08-07 18:54 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-07 19:00 UTC: This issue has been resolved. Thank you for your patience.
- **postmortem** 2025-08-07 19:00 UTC: This issue was directly related to \[https://www.fastlystatus.com/incident/377793\](https://www.fastlystatus.com/incident/377793)

## Rewindex changes for this incident

- 2025-08-07 17:38 UTC: [Major incident: RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites](https://rewindex.com/change/icaee57e00ada15.md)


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Canonical: https://rewindex.com/company/wix/incidents/b4dwx35fn9r4 · Markdown: https://rewindex.com/company/wix/incidents/b4dwx35fn9r4.md · JSON: https://rewindex.com/api/v1/companies/wix/incidents/b4dwx35fn9r4 · Generated 2026-10-18T09:40:56.152Z