# Wix: Major incident: RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites

**Summary:** Wix reported a major incident in which mobile devices showed desktop versions of sites, starting 2025-08-07 17:38 UTC and resolving at 2025-08-07 19:00 UTC; the computed duration was 1 h 21 min. Wix implemented a fix and stated the issue was directly related to a Fastly incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-07 17:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g63tycfng6k1](https://stspg.io/g63tycfng6k1)
- [Company: Wix](https://rewindex.com/company/wix.md)
- Versions: before (none: first archived) → after incident\_version:267/b4dwx35fn9r4@5bfa836292a6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2025-08-07 17:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-07 19:00 UTC
```

**6. Added: Update** (investigating) · 2025-08-07 17:38 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (investigating) · 2025-08-07 17:46 UTC

```diff
+ We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.
```

**8. Added: Update** (investigating) · 2025-08-07 17:53 UTC

```diff
+ We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.
```

**9. Added: Update** (identified) · 2025-08-07 17:58 UTC

```diff
+ The issue has been identified and we are working on a solution.
```

**10. Added: Update** (identified) · 2025-08-07 18:05 UTC

```diff
+ The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
```

**11. Added: Update** (identified) · 2025-08-07 18:13 UTC

```diff
+ The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
```

**12. Added: Update** (identified) · 2025-08-07 18:22 UTC

```diff
+ The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
```

**13. Added: Update** (identified) · 2025-08-07 18:27 UTC

```diff
+ The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
```

**14. Added: Update** (identified) · 2025-08-07 18:33 UTC

```diff
+ We are implementing a fix and will be monitoring.
```

**15. Added: Update** (identified) · 2025-08-07 18:38 UTC

```diff
+ We are implementing a fix and will be monitoring.
```

**16. Added: Update** (identified) · 2025-08-07 18:44 UTC

```diff
+ We are implementing a fix and will be monitoring.
```

**17. Added: Update** (identified) · 2025-08-07 18:49 UTC

```diff
+ We are implementing a fix and will be monitoring.
```

**18. Added: Update** (identified) · 2025-08-07 18:53 UTC

```diff
+ A fix has been implemented and we are montioring
```

**19. Added: Update** (monitoring) · 2025-08-07 18:54 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**20. Added: Update** (resolved) · 2025-08-07 19:00 UTC

```diff
+ This issue has been resolved. Thank you for your patience.
```

**21. Added: Update** (postmortem) · 2025-08-07 19:00 UTC

```diff
+ This issue was directly related to [https://www.fastlystatus.com/incident/377793](https://www.fastlystatus.com/incident/377793)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-07 17:38 UTC | Major incident: RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites (this change) | outage |

All Wix changes: [timeline](https://rewindex.com/company/wix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/icaee57e00ada15 · Markdown: https://rewindex.com/change/icaee57e00ada15.md · JSON: https://rewindex.com/api/v1/changes/icaee57e00ada15 · Generated 2026-10-18T03:55:49.540Z