Changes / Lightdash / Embedding features may be unavailable
Lightdash: Major incident: Embedding features may be unavailable
Summary
Lightdash reported a major incident affecting EU and US Cloud: some customers’ embedded content failed to load and the settings page was missing due to an external feature-flag provider error. It started at 2025-09-29 18:34 UTC, lasted 51 min, and was resolved at 2025-09-29 19:26 UTC after a fix was implemented.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Embedding features may be unavailable
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After: major
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After: resolved
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After: 2025-09-29 18:34 UTC
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After: 2025-09-29 19:26 UTC
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After: Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
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After: Some customers may notice embedded content not loading and the settings page missing. We've found an error with an external provider we use to flag this feature, we're working on a fix now
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After: A fix has been implemented and we are monitoring the results.
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After: We are continuing to monitor for any further issues.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Embedding features may be unavailable (this change) Lightdash reported a major incident affecting EU and US Cloud: some customers’ embedded content failed to load and the settings page was missing due to an external feature-flag provider error. It started at 2025-09-29 18:34 UTC, lasted 51 min, and was resolved at 2025-09-29 19:26 UTC after a fix was implemented. | Major incident |
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