# Lightdash: Major incident: Embedding features may be unavailable

**Summary:** Lightdash reported a major incident affecting EU and US Cloud: some customers’ embedded content failed to load and the settings page was missing due to an external feature-flag provider error. It started at 2025-09-29 18:34 UTC, lasted 51 min, and was resolved at 2025-09-29 19:26 UTC after a fix was implemented. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-29 18:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k878rxflv0fz](https://stspg.io/k878rxflv0fz)
- [Company: Lightdash](https://rewindex.com/company/lightdash.md)
- Versions: before (none: first archived) → after incident\_version:68/6w95bmdzmshr@654229af4d57
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Embedding features may be unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-29 18:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-29 19:26 UTC
```

**6. Added: Affected components**

```diff
+ Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
```

**7. Added: Update** (identified) · 2025-09-29 18:34 UTC

```diff
+ Some customers may notice embedded content not loading and the settings page missing. We've found an error with an external provider we use to flag this feature, we're working on a fix now
```

**8. Added: Update** (monitoring) · 2025-09-29 19:09 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2025-09-29 19:25 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (resolved) · 2025-09-29 19:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-29 18:34 UTC | Major incident: Embedding features may be unavailable (this change) | outage |

All Lightdash changes: [timeline](https://rewindex.com/company/lightdash/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ica665cfe2007a8 · Markdown: https://rewindex.com/change/ica665cfe2007a8.md · JSON: https://rewindex.com/api/v1/changes/ica665cfe2007a8 · Generated 2026-10-18T03:55:44.698Z