Changes / Canva / Users in some countries may experience issues trying to access Canva
Canva: Major incident: Users in some countries may experience issues trying to access Canva
Summary
Canva reported a major outage affecting users in some countries, with issues viewing media in the Canva Editor and accessing Canva. It started at 2026-05-07 00:03 UTC and was resolved at 2026-05-07 00:59 UTC, lasting 55 min. A fix was implemented, followed by monitoring.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Users in some countries may experience issues trying to access Canva
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-07 00:03 UTC
Before: not present
After: 2026-05-07 00:59 UTC
Before: not present
After: Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.
Before: not present
After: Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.
Before: not present
After: Users in some countries may experience issues trying to access Canva. We are currently rolling out a fix to restore service.
Before: not present
After: A fix has been implemented and we are currently monitoring for any further issues.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Users in some countries may experience issues trying to access Canva (this change) Canva reported a major outage affecting users in some countries, with issues viewing media in the Canva Editor and accessing Canva. It started at 2026-05-07 00:03 UTC and was resolved at 2026-05-07 00:59 UTC, lasting 55 min. A fix was implemented, followed by monitoring. | Major incident |