# Canva: Major incident: Users in some countries may experience issues trying to access Canva

**Summary:** Canva reported a major outage affecting users in some countries, with issues viewing media in the Canva Editor and accessing Canva. It started at 2026-05-07 00:03 UTC and was resolved at 2026-05-07 00:59 UTC, lasting 55 min. A fix was implemented, followed by monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-07 00:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/087nxp195qqv](https://stspg.io/087nxp195qqv)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/fzwpr43r5xcg@27e06f842fee
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users in some countries may experience issues trying to access Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-07 00:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-07 00:59 UTC
```

**6. Added: Update** (investigating) · 2026-05-07 00:03 UTC

```diff
+ Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.
```

**7. Added: Update** (identified) · 2026-05-07 00:23 UTC

```diff
+ Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.
```

**8. Added: Update** (identified) · 2026-05-07 00:33 UTC

```diff
+ Users in some countries may experience issues trying to access Canva. We are currently rolling out a fix to restore service.
```

**9. Added: Update** (monitoring) · 2026-05-07 00:49 UTC

```diff
+ A fix has been implemented and we are currently monitoring for any further issues.
```

**10. Added: Update** (resolved) · 2026-05-07 00:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-07 00:03 UTC | Major incident: Users in some countries may experience issues trying to access Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic4e8dcf30aceab · Markdown: https://rewindex.com/change/ic4e8dcf30aceab.md · JSON: https://rewindex.com/api/v1/changes/ic4e8dcf30aceab · Generated 2026-10-18T02:53:08.329Z