Changes / Convex / AI gateway unavailable
Convex: Critical incident: AI gateway unavailable
Summary
Convex’s AI Gateway rejected requests during a critical outage starting 2026-09-28 21:09 UTC and resolved at 2026-09-28 22:13 UTC, lasting 1 h 3 min. Convex attributed the failures to an upstream provider, implemented a fix, and confirmed service was restored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: AI gateway unavailable
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After: critical
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After: resolved
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After: 2026-09-28 21:09 UTC
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After: 2026-09-28 22:13 UTC
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After: AI Gateway
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After: We are currently investigating an issue that makes the AI gateway refuse requests.
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After: A fix has been implemented and we are monitoring the results.
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After: An issue with an upstream provider caused requests to the AI Gateway to be rejected. The issue has been resolved and service has been restored. We apologize for the disruption.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: AI gateway unavailable (this change) Convex’s AI Gateway rejected requests during a critical outage starting 2026-09-28 21:09 UTC and resolved at 2026-09-28 22:13 UTC, lasting 1 h 3 min. Convex attributed the failures to an upstream provider, implemented a fix, and confirmed service was restored. | Major incident |