# Convex: Critical incident: AI gateway unavailable

**Summary:** Convex’s AI Gateway rejected requests during a critical outage starting 2026-09-28 21:09 UTC and resolved at 2026-09-28 22:13 UTC, lasting 1 h 3 min. Convex attributed the failures to an upstream provider, implemented a fix, and confirmed service was restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 21:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/69tvx0v68mbg](https://stspg.io/69tvx0v68mbg)
- [Company: Convex](https://rewindex.com/company/convex.md)
- Versions: before (none: first archived) → after incident\_version:140/5v2jxc6z5jsg@431a37f9af6c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AI gateway unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 21:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-28 22:13 UTC
```

**6. Added: Affected components**

```diff
+ AI Gateway
```

**7. Added: Update** (investigating) · 2026-09-28 21:09 UTC

```diff
+ We are currently investigating an issue that makes the AI gateway refuse requests.
```

**8. Added: Update** (monitoring) · 2026-09-28 21:49 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-09-28 22:13 UTC

```diff
+ An issue with an upstream provider caused requests to the AI Gateway to be rejected. The issue has been resolved and service has been restored. We apologize for the disruption.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 21:09 UTC | Critical incident: AI gateway unavailable (this change) | outage |

All Convex changes: [timeline](https://rewindex.com/company/convex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic2fc28f5d4811f · Markdown: https://rewindex.com/change/ic2fc28f5d4811f.md · JSON: https://rewindex.com/api/v1/changes/ic2fc28f5d4811f · Generated 2026-10-18T02:31:28.404Z