Changes / Grain / Zoom DNS Outage causing bots to fail
Grain: Critical incident: Zoom DNS Outage causing bots to fail
Summary
Grain reported a critical Grain Recorder outage starting 2023-04-08 11:52 UTC: Zoom’s DNS outage prevented recording bots from joining meetings, causing most bot recordings to fail. Grain recommended Zoom Cloud Recordings; Zoom resolved the DNS outage, with no further recorder failures observed as of 15:09 UTC. The incident closed at 2023-04-08 18:36 UTC, lasting 6 h 44 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Zoom DNS Outage causing bots to fail
Before: not present
After: critical
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After: resolved
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After: 2023-04-08 11:52 UTC
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After: 2023-04-08 18:36 UTC
Before: not present
After: Grain Recorder
Before: not present
After: Zoom is exhibiting a DNS outage which prevents recording bot users from connecting to meetings. We've opened a line of communication with them to look for a resolution. Currently a large majority of bot recordings will fail so we recommend users rely on Zoom Cloud Recordings until the outage has cleared.
Before: not present
After: Zoom responded to our report and resolved the DNS outage. As of 15:09 UTC we are no longer seeing any further failures for the Grain recorder.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Zoom DNS Outage causing bots to fail (this change) Grain reported a critical Grain Recorder outage starting 2023-04-08 11:52 UTC: Zoom’s DNS outage prevented recording bots from joining meetings, causing most bot recordings to fail. Grain recommended Zoom Cloud Recordings; Zoom resolved the DNS outage, with no further recorder failures observed as of 15:09 UTC. The incident closed at 2023-04-08 18:36 UTC, lasting 6 h 44 min. | Major incident |