# Grain: Critical incident: Zoom DNS Outage causing bots to fail

**Summary:** Grain reported a critical Grain Recorder outage starting 2023-04-08 11:52 UTC: Zoom’s DNS outage prevented recording bots from joining meetings, causing most bot recordings to fail. Grain recommended Zoom Cloud Recordings; Zoom resolved the DNS outage, with no further recorder failures observed as of 15:09 UTC. The incident closed at 2023-04-08 18:36 UTC, lasting 6 h 44 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-04-08 11:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/t1ddcprhwxxv](https://stspg.io/t1ddcprhwxxv)
- [Company: Grain](https://rewindex.com/company/grain.md)
- Versions: before (none: first archived) → after incident\_version:20/s7mm4m9n12hw@692367270cb2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Zoom DNS Outage causing bots to fail
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-04-08 11:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-04-08 18:36 UTC
```

**6. Added: Affected components**

```diff
+ Grain Recorder
```

**7. Added: Update** (investigating) · 2023-04-08 11:52 UTC

```diff
+ Zoom is exhibiting a DNS outage which prevents recording bot users from connecting to meetings. We've opened a line of communication with them to look for a resolution. Currently a large majority of bot recordings will fail so we recommend users rely on Zoom Cloud Recordings until the outage has cleared.
```

**8. Added: Update** (resolved) · 2023-04-08 18:36 UTC

```diff
+ Zoom responded to our report and resolved the DNS outage. As of 15:09 UTC we are no longer seeing any further failures for the Grain recorder.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-04-08 11:52 UTC | Critical incident: Zoom DNS Outage causing bots to fail (this change) | outage |

All Grain changes: [timeline](https://rewindex.com/company/grain/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic064a54154de7a · Markdown: https://rewindex.com/change/ic064a54154de7a.md · JSON: https://rewindex.com/api/v1/changes/ic064a54154de7a · Generated 2026-10-18T03:55:48.934Z