Changes / Canva / Users may experience issues opening new and existing designs

Canva: Critical incident: Users may experience issues opening new and existing designs

Summary

Canva reported a critical outage affecting opening new and existing designs, with Editing designs and Viewing designs impacted. It started at 2026-04-13 00:28 UTC and was resolved at 2026-04-13 05:56 UTC, lasting 5 h 27 min. Canva reported mitigation at 00:51 UTC, then monitored stability before resolving the incident.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Users may experience issues opening new and existing designs
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-13 00:28 UTC
AddedResolved time#5
Before: not present
After: 2026-04-13 05:56 UTC
AddedAffected components#6
Before: not present
After: Editing designs, Viewing designs
AddedUpdateinvestigating#7
Before: not present
After: Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#10
Before: not present
After: The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.
AddedUpdateresolved#11
Before: not present
After: This incident is now resolved. Thank you for your patience and understanding.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Users may experience issues opening new and existing designs (this change)
Canva reported a critical outage affecting opening new and existing designs, with Editing designs and Viewing designs impacted. It started at 2026-04-13 00:28 UTC and was resolved at 2026-04-13 05:56 UTC, lasting 5 h 27 min. Canva reported mitigation at 00:51 UTC, then monitored stability before resolving the incident.
Major incident

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