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Canva: Users may experience issues opening new and existing designs

Impact: criticalStatus: resolvedStarted 2026-04-13 00:28 UTCResolved 2026-04-13 05:56 UTC (5.5 h)5 updatesSource: stspg.io

Summary

Canva reported a critical outage affecting opening new and existing designs, with Editing designs and Viewing designs impacted. It started at 2026-04-13 00:28 UTC and was resolved at 2026-04-13 05:56 UTC, lasting 5 h 27 min. Canva reported mitigation at 00:51 UTC, then monitored stability before resolving the incident.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Viewing designsEditing designs

Timeline of updates

investigating2026-04-13 00:28 UTC
Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.
investigating2026-04-13 00:32 UTC
We are continuing to investigate this issue.
investigating2026-04-13 00:33 UTC
We are continuing to investigate this issue.
monitoring2026-04-13 00:51 UTC
The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.
resolved2026-04-13 05:56 UTC
This incident is now resolved. Thank you for your patience and understanding.

Rewindex changes for this incident

Critical incident: Users may experience issues opening new and existing designs 2026-04-13 00:28 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON