# Canva: Users may experience issues opening new and existing designs

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-04-13 00:28 UTC · Resolved: 2026-04-13 05:56 UTC · Duration: 5.5 h
- Updates: 5 · Affected components: Viewing designs, Editing designs
- [Vendor status page: https://stspg.io/1pml5fk8h0lm](https://stspg.io/1pml5fk8h0lm)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a critical outage affecting opening new and existing designs, with Editing designs and Viewing designs impacted. It started at 2026-04-13 00:28 UTC and was resolved at 2026-04-13 05:56 UTC, lasting 5 h 27 min. Canva reported mitigation at 00:51 UTC, then monitored stability before resolving the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-13 00:28 UTC: Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.
- **investigating** 2026-04-13 00:32 UTC: We are continuing to investigate this issue.
- **investigating** 2026-04-13 00:33 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-04-13 00:51 UTC: The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.
- **resolved** 2026-04-13 05:56 UTC: This incident is now resolved. Thank you for your patience and understanding.

## Rewindex changes for this incident

- 2026-04-13 00:28 UTC: [Critical incident: Users may experience issues opening new and existing designs](https://rewindex.com/change/ic0187440641866.md)


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Canonical: https://rewindex.com/company/canva/incidents/jsjx93fl4723 · Markdown: https://rewindex.com/company/canva/incidents/jsjx93fl4723.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/jsjx93fl4723 · Generated 2026-10-18T12:20:24.798Z