# Canva: Critical incident: Users may experience issues opening new and existing designs

**Summary:** Canva reported a critical outage affecting opening new and existing designs, with Editing designs and Viewing designs impacted. It started at 2026-04-13 00:28 UTC and was resolved at 2026-04-13 05:56 UTC, lasting 5 h 27 min. Canva reported mitigation at 00:51 UTC, then monitored stability before resolving the incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-13 00:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1pml5fk8h0lm](https://stspg.io/1pml5fk8h0lm)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/jsjx93fl4723@8081ea01f595
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users may experience issues opening new and existing designs
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-13 00:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-13 05:56 UTC
```

**6. Added: Affected components**

```diff
+ Editing designs, Viewing designs
```

**7. Added: Update** (investigating) · 2026-04-13 00:28 UTC

```diff
+ Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.
```

**8. Added: Update** (investigating) · 2026-04-13 00:32 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-04-13 00:33 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2026-04-13 00:51 UTC

```diff
+ The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.
```

**11. Added: Update** (resolved) · 2026-04-13 05:56 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-13 00:28 UTC | Critical incident: Users may experience issues opening new and existing designs (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic0187440641866 · Markdown: https://rewindex.com/change/ic0187440641866.md · JSON: https://rewindex.com/api/v1/changes/ic0187440641866 · Generated 2026-10-18T03:55:51.092Z