Changes / CockroachDB / Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters

CockroachDB: Major incident: Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters

Summary

A major outage prevented some metrics pages from loading in Cockroach Cloud Console for Basic and Standard tier clusters; metrics data collection was unaffected. The incident ran from 2025-06-04 19:10 UTC to 2025-06-04 21:35 UTC (2 h 25 min). The underlying service recovered, and the service provider confirmed the underlying issue was addressed.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 95%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-06-04 19:10 UTC
AddedResolved time#5
Before: not present
After: 2025-06-04 21:35 UTC
AddedAffected components#6
Before: not present
After: Cloud Console, CockroachDB Cloud Console
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue that is preventing some metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters. Metrics data collection remains unaffected; however, we are seeing unexpected errors when retrieving metrics for display in the console. We are actively working to identify the root cause and restore full functionality. Further updates will be provided as our investigation continues.
AddedUpdateidentified#8
Before: not present
After: We’ve identified the source of the issue that was preventing metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters. The underlying service has recovered, and metrics visualizations are now loading as expected. We are continuing to monitor the situation to ensure full stability.
AddedUpdatemonitoring#9
Before: not present
After: Metrics visualizations are now loading as expected. We are continuing to monitor system behavior to ensure stability and will mark this incident as resolved once we confirm full recovery.
AddedUpdateresolved#10
Before: not present
After: The issue that was preventing metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters has been fully resolved. Metrics are now loading as expected, and we’ve received confirmation from our service provider that the underlying issue has been addressed. We will continue to monitor for any signs of recurrence, but no further impact is expected at this time. Thank you for your patience.

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History of this incident

When (UTC)ChangeKind
Major incident: Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters (this change)
A major outage prevented some metrics pages from loading in Cockroach Cloud Console for Basic and Standard tier clusters; metrics data collection was unaffected. The incident ran from 2025-06-04 19:10 UTC to 2025-06-04 21:35 UTC (2 h 25 min). The underlying service recovered, and the service provider confirmed the underlying issue was addressed.
Major incident

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