CockroachDB: Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters

Impact: majorStatus: resolvedStarted 2025-06-04 19:10 UTCResolved 2025-06-04 21:35 UTC (2.4 h)4 updatesSource: stspg.io

Summary

A major outage prevented some metrics pages from loading in Cockroach Cloud Console for Basic and Standard tier clusters; metrics data collection was unaffected. The incident ran from 2025-06-04 19:10 UTC to 2025-06-04 21:35 UTC (2 h 25 min). The underlying service recovered, and the service provider confirmed the underlying issue was addressed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Cloud ConsoleCockroachDB Cloud Console

Timeline of updates

investigating2025-06-04 19:10 UTC
We are currently investigating an issue that is preventing some metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters. Metrics data collection remains unaffected; however, we are seeing unexpected errors when retrieving metrics for display in the console. We are actively working to identify the root cause and restore full functionality. Further updates will be provided as our investigation continues.
identified2025-06-04 19:31 UTC
We’ve identified the source of the issue that was preventing metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters. The underlying service has recovered, and metrics visualizations are now loading as expected. We are continuing to monitor the situation to ensure full stability.
monitoring2025-06-04 20:19 UTC
Metrics visualizations are now loading as expected. We are continuing to monitor system behavior to ensure stability and will mark this incident as resolved once we confirm full recovery.
resolved2025-06-04 21:35 UTC
The issue that was preventing metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters has been fully resolved. Metrics are now loading as expected, and we’ve received confirmation from our service provider that the underlying issue has been addressed. We will continue to monitor for any signs of recurrence, but no further impact is expected at this time. Thank you for your patience.

Rewindex changes for this incident

Major incident: Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters 2025-06-04 19:10 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). CockroachDB profile · Recent CockroachDB incidents · Markdown · JSON