# CockroachDB: Major incident: Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters

**Summary:** A major outage prevented some metrics pages from loading in Cockroach Cloud Console for Basic and Standard tier clusters; metrics data collection was unaffected. The incident ran from 2025-06-04 19:10 UTC to 2025-06-04 21:35 UTC (2 h 25 min). The underlying service recovered, and the service provider confirmed the underlying issue was addressed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-04 19:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/blsrt1kjlpq1](https://stspg.io/blsrt1kjlpq1)
- [Company: CockroachDB](https://rewindex.com/company/cockroachdb.md)
- Versions: before (none: first archived) → after incident\_version:138/drvly27t0w52@1b29e760faac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-04 19:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-04 21:35 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Console, CockroachDB Cloud Console
```

**7. Added: Update** (investigating) · 2025-06-04 19:10 UTC

```diff
+ We are currently investigating an issue that is preventing some metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters. Metrics data collection remains unaffected; however, we are seeing unexpected errors when retrieving metrics for display in the console. We are actively working to identify the root cause and restore full functionality. Further updates will be provided as our investigation continues.
```

**8. Added: Update** (identified) · 2025-06-04 19:31 UTC

```diff
+ We’ve identified the source of the issue that was preventing metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters. The underlying service has recovered, and metrics visualizations are now loading as expected. We are continuing to monitor the situation to ensure full stability.
```

**9. Added: Update** (monitoring) · 2025-06-04 20:19 UTC

```diff
+ Metrics visualizations are now loading as expected. We are continuing to monitor system behavior to ensure stability and will mark this incident as resolved once we confirm full recovery.
```

**10. Added: Update** (resolved) · 2025-06-04 21:35 UTC

```diff
+ The issue that was preventing metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters has been fully resolved. Metrics are now loading as expected, and we’ve received confirmation from our service provider that the underlying issue has been addressed. We will continue to monitor for any signs of recurrence, but no further impact is expected at this time. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-04 19:10 UTC | Major incident: Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters (this change) | outage |

All CockroachDB changes: [timeline](https://rewindex.com/company/cockroachdb/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibb54adf732d3d0 · Markdown: https://rewindex.com/change/ibb54adf732d3d0.md · JSON: https://rewindex.com/api/v1/changes/ibb54adf732d3d0 · Generated 2026-10-18T02:55:12.630Z