Changes / Optimizely / CMP: Modules are inaccessible

Optimizely: Major incident: CMP: Modules are inaccessible

Summary

Optimizely reported a major CMP outage making Plan, Requests, Library / DAM and Analytics inaccessible to customers. It started at 2026-06-16 07:04 UTC and was resolved at 2026-06-16 08:52 UTC, lasting 1 h 48 min; a fix was implemented by 07:32 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: CMP: Modules are inaccessible
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-16 07:04 UTC
AddedResolved time#5
Before: not present
After: 2026-06-16 08:52 UTC
AddedAffected components#6
Before: not present
After: Analytics, Content Marketing Platform - Analytics, Content Marketing Platform - Library, Content Marketing Platform - Open API, Content Marketing Platform - Plan, Content Marketing Platform - Requests, Library, Open API, Plan, Requests
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM - Analytics Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we're currently monitoring the situation.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: CMP: Modules are inaccessible (this change)
Optimizely reported a major CMP outage making Plan, Requests, Library / DAM and Analytics inaccessible to customers. It started at 2026-06-16 07:04 UTC and was resolved at 2026-06-16 08:52 UTC, lasting 1 h 48 min; a fix was implemented by 07:32 UTC.
Major incident

All Optimizely changes → · Optimizely profile · Markdown · JSON