# Optimizely: Major incident: CMP: Modules are inaccessible

**Summary:** Optimizely reported a major CMP outage making Plan, Requests, Library / DAM and Analytics inaccessible to customers. It started at 2026-06-16 07:04 UTC and was resolved at 2026-06-16 08:52 UTC, lasting 1 h 48 min; a fix was implemented by 07:32 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-16 07:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bdqtwns0xbcz](https://stspg.io/bdqtwns0xbcz)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)
- Versions: before (none: first archived) → after incident\_version:252/560rl7z6jvp5@b9fc32370da5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ CMP: Modules are inaccessible
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-16 07:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-16 08:52 UTC
```

**6. Added: Affected components**

```diff
+ Analytics, Content Marketing Platform - Analytics, Content Marketing Platform - Library, Content Marketing Platform - Open API, Content Marketing Platform - Plan, Content Marketing Platform - Requests, Library, Open API, Plan, Requests
```

**7. Added: Update** (investigating) · 2026-06-16 07:04 UTC

```diff
+ We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM - Analytics Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
```

**8. Added: Update** (monitoring) · 2026-06-16 07:32 UTC

```diff
+ A fix has been implemented and we're currently monitoring the situation.
```

**9. Added: Update** (resolved) · 2026-06-16 08:52 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-16 07:04 UTC | Major incident: CMP: Modules are inaccessible (this change) | outage |

All Optimizely changes: [timeline](https://rewindex.com/company/optimizely/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib64b06fdeb5ca2 · Markdown: https://rewindex.com/change/ib64b06fdeb5ca2.md · JSON: https://rewindex.com/api/v1/changes/ib64b06fdeb5ca2 · Generated 2026-10-18T00:37:38.092Z