Changes / Elastic Cloud / Kibana access restored for UI-assigned Organization Owners on Hosted deployments
Elastic Cloud: Major incident: Kibana access restored for UI-assigned Organization Owners on Hosted deployments
Summary
A major outage blocked Kibana access on Hosted deployments for UI-assigned Organization Owners with Cloud Console, Elasticsearch, and Kibana access. It started at 2026-09-10 01:30 UTC and lasted 21 h 0 min, resolving at 2026-09-10 22:31 UTC. Elastic identified a permissions management UI bug and restored access through a production fix and affected-account data correction.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Kibana access restored for UI-assigned Organization Owners on Hosted deployments
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-10 01:30 UTC
Before: not present
After: 2026-09-10 22:31 UTC
Before: not present
After: We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.
Before: not present
After: Update: This incident is still ongoing and we are continuing to investigate.
Before: not present
After: Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Kibana access restored for UI-assigned Organization Owners on Hosted deployments (this change) A major outage blocked Kibana access on Hosted deployments for UI-assigned Organization Owners with Cloud Console, Elasticsearch, and Kibana access. It started at 2026-09-10 01:30 UTC and lasted 21 h 0 min, resolving at 2026-09-10 22:31 UTC. Elastic identified a permissions management UI bug and restored access through a production fix and affected-account data correction. | Major incident |
All Elastic Cloud changes → · Elastic Cloud profile · Markdown · JSON