# Elastic Cloud: Major incident: Kibana access restored for UI-assigned Organization Owners on Hosted deployments

**Summary:** A major outage blocked Kibana access on Hosted deployments for UI-assigned Organization Owners with Cloud Console, Elasticsearch, and Kibana access. It started at 2026-09-10 01:30 UTC and lasted 21 h 0 min, resolving at 2026-09-10 22:31 UTC. Elastic identified a permissions management UI bug and restored access through a production fix and affected-account data correction. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-10 01:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dh1b7zfw3t85](https://stspg.io/dh1b7zfw3t85)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/8x024h1cdvpw@4384fef2c909
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Kibana access restored for UI-assigned Organization Owners on Hosted deployments
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-10 01:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-10 22:31 UTC
```

**6. Added: Update** (identified) · 2026-09-10 01:30 UTC

```diff
+ We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.
```

**7. Added: Update** (identified) · 2026-09-10 06:03 UTC

```diff
+ Update: This incident is still ongoing and we are continuing to investigate.
```

**8. Added: Update** (monitoring) · 2026-09-10 09:51 UTC

```diff
+ Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.
```

**9. Added: Update** (resolved) · 2026-09-10 22:31 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-10 01:30 UTC | Major incident: Kibana access restored for UI-assigned Organization Owners on Hosted deployments (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iaf1d75ded1c611 · Markdown: https://rewindex.com/change/iaf1d75ded1c611.md · JSON: https://rewindex.com/api/v1/changes/iaf1d75ded1c611 · Generated 2026-10-18T02:28:36.375Z