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Elastic Cloud: Kibana access restored for UI-assigned Organization Owners on Hosted deployments

Impact: majorStatus: resolvedStarted Resolved (21 h)4 updatesSource: stspg.io (opens in new tab)
Summary

A major outage blocked Kibana access on Hosted deployments for UI-assigned Organization Owners with Cloud Console, Elasticsearch, and Kibana access. It started at 2026-09-10 01:30 UTC and lasted 21 h 0 min, resolving at 2026-09-10 22:31 UTC. Elastic identified a permissions management UI bug and restored access through a production fix and affected-account data correction.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

  1. identified

    We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.

  2. identified

    Update: This incident is still ongoing and we are continuing to investigate.

  3. monitoring

    Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Elastic Cloud profile · Recent Elastic Cloud incidents · Markdown · JSON