# Elastic Cloud: Kibana access restored for UI-assigned Organization Owners on Hosted deployments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-10 01:30 UTC · Resolved: 2026-09-10 22:31 UTC · Duration: 21 h
- Updates: 4
- [Vendor status page: https://stspg.io/dh1b7zfw3t85](https://stspg.io/dh1b7zfw3t85)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

A major outage blocked Kibana access on Hosted deployments for UI-assigned Organization Owners with Cloud Console, Elasticsearch, and Kibana access. It started at 2026-09-10 01:30 UTC and lasted 21 h 0 min, resolving at 2026-09-10 22:31 UTC. Elastic identified a permissions management UI bug and restored access through a production fix and affected-account data correction. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-09-10 01:30 UTC: We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.
- **identified** 2026-09-10 06:03 UTC: Update: This incident is still ongoing and we are continuing to investigate.
- **monitoring** 2026-09-10 09:51 UTC: Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.
- **resolved** 2026-09-10 22:31 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-10 01:30 UTC: [Major incident: Kibana access restored for UI-assigned Organization Owners on Hosted deployments](https://rewindex.com/change/iaf1d75ded1c611.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/8x024h1cdvpw · Markdown: https://rewindex.com/company/elastic-cloud/incidents/8x024h1cdvpw.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/8x024h1cdvpw · Generated 2026-10-18T09:36:57.845Z