Changes / Close / SMS provider issues
Close: Major incident: SMS provider issues
Summary
Close reported a major SMS outage affecting Phone - SMS (primary) and SMS, attributed to issues at telephony provider Twilio. It started at 2023-05-04 15:05 UTC and was resolved at 2023-05-04 17:42 UTC, lasting 2 h 36 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: SMS provider issues
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2023-05-04 15:05 UTC
Before: not present
After: 2023-05-04 17:42 UTC
Before: not present
After: Phone - SMS (primary), SMS
Before: not present
After: Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We're in contact with them about these issues and they are currently working on a fix.
You can follow along with Twilio's status updates at: https://status.twilio.com/
We will update this page as soon as we have more information from Twilio.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: SMS provider issues (this change) Close reported a major SMS outage affecting Phone - SMS (primary) and SMS, attributed to issues at telephony provider Twilio. It started at 2023-05-04 15:05 UTC and was resolved at 2023-05-04 17:42 UTC, lasting 2 h 36 min. | Major incident |