# Close: Major incident: SMS provider issues

**Summary:** Close reported a major SMS outage affecting Phone - SMS (primary) and SMS, attributed to issues at telephony provider Twilio. It started at 2023-05-04 15:05 UTC and was resolved at 2023-05-04 17:42 UTC, lasting 2 h 36 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-05-04 15:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fpw2ns7m3chb](https://stspg.io/fpw2ns7m3chb)
- [Company: Close](https://rewindex.com/company/close.md)
- Versions: before (none: first archived) → after incident\_version:128/4g77qsxkst4v@8d09f5d03022
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ SMS provider issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-05-04 15:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-05-04 17:42 UTC
```

**6. Added: Affected components**

```diff
+ Phone - SMS (primary), SMS
```

**7. Added: Update** (investigating) · 2023-05-04 15:05 UTC

```diff
+ Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We're in contact with them about these issues and they are currently working on a fix.  You can follow along with Twilio's status updates at: https://status.twilio.com/  We will update this page as soon as we have more information from Twilio.
```

**8. Added: Update** (resolved) · 2023-05-04 17:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-05-04 15:05 UTC | Major incident: SMS provider issues (this change) | outage |

All Close changes: [timeline](https://rewindex.com/company/close/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia9f1dc2380ed2e · Markdown: https://rewindex.com/change/ia9f1dc2380ed2e.md · JSON: https://rewindex.com/api/v1/changes/ia9f1dc2380ed2e · Generated 2026-10-18T02:55:17.518Z