Changes / QuickBooks Online / QBO Switch Company Issue

QuickBooks Online: Major incident: QBO Switch Company Issue

Summary

QuickBooks Online reported a major outage: some customers could not use Switch Company because the option was missing under the Gear Icon. It started at 2024-09-12 14:51 UTC and was resolved at 2024-09-12 16:09 UTC, lasting 1 h 18 min; a fix was implemented, and logging out and back in was offered as a workaround.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: QBO Switch Company Issue
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-09-12 14:51 UTC
AddedResolved time#5
Before: not present
After: 2024-09-12 16:09 UTC
AddedAffected components#6
Before: not present
After: APAC, Canada, EMEA, QuickBooks Online - Australia, QuickBooks Online - Canada, QuickBooks Online - United Kingdom, QuickBooks Online - United States, United States
AddedUpdateinvestigating#7
Before: not present
After: Some customers are currently unable to utilize the Switch Company feature in QBO due to the option not appearing under the Gear Icon. We’ve identified the source of the problem and are working to resolve the issue. As a workaround, you can log out of QBO and log back in to select the desired company.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: QBO Switch Company Issue (this change)
QuickBooks Online reported a major outage: some customers could not use Switch Company because the option was missing under the Gear Icon. It started at 2024-09-12 14:51 UTC and was resolved at 2024-09-12 16:09 UTC, lasting 1 h 18 min; a fix was implemented, and logging out and back in was offered as a workaround.
Major incident

All QuickBooks Online changes → · QuickBooks Online profile · Markdown · JSON