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QuickBooks Online: QBO Switch Company Issue
QuickBooks Online reported a major outage: some customers could not use Switch Company because the option was missing under the Gear Icon. It started at 2024-09-12 14:51 UTC and was resolved at 2024-09-12 16:09 UTC, lasting 1 h 18 min; a fix was implemented, and logging out and back in was offered as a workaround.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: CanadaQuickBooks Online - CanadaAPACQuickBooks Online - AustraliaQuickBooks Online - United StatesUnited StatesEMEAQuickBooks Online - United Kingdom
Timeline of updates
- investigating
Some customers are currently unable to utilize the Switch Company feature in QBO due to the option not appearing under the Gear Icon. We’ve identified the source of the problem and are working to resolve the issue. As a workaround, you can log out of QBO and log back in to select the desired company.
- monitoring
A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: QBO Switch Company Issue 2024-09-12 14:51 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). QuickBooks Online profile · Recent QuickBooks Online incidents · Markdown · JSON