# QuickBooks Online: QBO Switch Company Issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-12 14:51 UTC · Resolved: 2024-09-12 16:09 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: Canada, QuickBooks Online - Canada, APAC, QuickBooks Online - Australia, QuickBooks Online - United States, United States, EMEA, QuickBooks Online - United Kingdom
- [Vendor status page: https://stspg.io/3zt86j33q7tk](https://stspg.io/3zt86j33q7tk)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Summary

QuickBooks Online reported a major outage: some customers could not use Switch Company because the option was missing under the Gear Icon. It started at 2024-09-12 14:51 UTC and was resolved at 2024-09-12 16:09 UTC, lasting 1 h 18 min; a fix was implemented, and logging out and back in was offered as a workaround. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-12 14:51 UTC: Some customers are currently unable to utilize the Switch Company feature in QBO due to the option not appearing under the Gear Icon. We’ve identified the source of the problem and are working to resolve the issue. As a workaround, you can log out of QBO and log back in to select the desired company.
- **monitoring** 2024-09-12 15:17 UTC: A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- **resolved** 2024-09-12 16:09 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-09-12 14:51 UTC: [Major incident: QBO Switch Company Issue](https://rewindex.com/change/i9daa430ea84825.md)


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/0qvgvvrk3cqw · Markdown: https://rewindex.com/company/quickbooks-online/incidents/0qvgvvrk3cqw.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/0qvgvvrk3cqw · Generated 2026-10-18T10:43:12.991Z