# QuickBooks Online: Major incident: QBO Switch Company Issue

**Summary:** QuickBooks Online reported a major outage: some customers could not use Switch Company because the option was missing under the Gear Icon. It started at 2024-09-12 14:51 UTC and was resolved at 2024-09-12 16:09 UTC, lasting 1 h 18 min; a fix was implemented, and logging out and back in was offered as a workaround. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-12 14:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3zt86j33q7tk](https://stspg.io/3zt86j33q7tk)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/0qvgvvrk3cqw@b0bce791c1fa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ QBO Switch Company Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-12 14:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-12 16:09 UTC
```

**6. Added: Affected components**

```diff
+ APAC, Canada, EMEA, QuickBooks Online - Australia, QuickBooks Online - Canada, QuickBooks Online - United Kingdom, QuickBooks Online - United States, United States
```

**7. Added: Update** (investigating) · 2024-09-12 14:51 UTC

```diff
+ Some customers are currently unable to utilize the Switch Company feature in QBO due to the option not appearing under the Gear Icon. We’ve identified the source of the problem and are working to resolve the issue. As a workaround, you can log out of QBO and log back in to select the desired company.
```

**8. Added: Update** (monitoring) · 2024-09-12 15:17 UTC

```diff
+ A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
```

**9. Added: Update** (resolved) · 2024-09-12 16:09 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-12 14:51 UTC | Major incident: QBO Switch Company Issue (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9daa430ea84825 · Markdown: https://rewindex.com/change/i9daa430ea84825.md · JSON: https://rewindex.com/api/v1/changes/i9daa430ea84825 · Generated 2026-10-18T03:28:49.222Z