Changes / Dropbox Sign / Get Signatures is not working as expected.
Dropbox Sign: Major incident: Get Signatures is not working as expected.
Summary
Dropbox Sign reported a major outage affecting Get Signatures and the Core - Send signature requests and Send signature requests components. It started at 2023-12-08 17:51 UTC and was resolved at 2023-12-08 21:51 UTC, lasting 3 h 59 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Get Signatures is not working as expected.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2023-12-08 17:51 UTC
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After: 2023-12-08 21:51 UTC
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After: Core - Send signature requests, Send signature requests
Before: not present
After: We are currently experiencing issues with the Get Signatures feature. We are working to resolve the issue as quickly as possible. Thank you for your patience.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Get Signatures is not working as expected. (this change) Dropbox Sign reported a major outage affecting Get Signatures and the Core - Send signature requests and Send signature requests components. It started at 2023-12-08 17:51 UTC and was resolved at 2023-12-08 21:51 UTC, lasting 3 h 59 min; no cause or specific fix was stated. | Major incident |
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