# Dropbox Sign: Major incident: Get Signatures is not working as expected.

**Summary:** Dropbox Sign reported a major outage affecting Get Signatures and the Core - Send signature requests and Send signature requests components. It started at 2023-12-08 17:51 UTC and was resolved at 2023-12-08 21:51 UTC, lasting 3 h 59 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-12-08 17:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dz1ggf2dmn7b](https://stspg.io/dz1ggf2dmn7b)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)
- Versions: before (none: first archived) → after incident\_version:219/8x06nl5157cj@e3469db28773
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Get Signatures is not working as expected.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-12-08 17:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-12-08 21:51 UTC
```

**6. Added: Affected components**

```diff
+ Core - Send signature requests, Send signature requests
```

**7. Added: Update** (investigating) · 2023-12-08 17:51 UTC

```diff
+ We are currently experiencing issues with the Get Signatures feature. We are working to resolve the issue as quickly as possible. Thank you for your patience.
```

**8. Added: Update** (resolved) · 2023-12-08 21:51 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-12-08 17:51 UTC | Major incident: Get Signatures is not working as expected. (this change) | outage |

All Dropbox Sign changes: [timeline](https://rewindex.com/company/dropbox-sign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9d9674f397953a · Markdown: https://rewindex.com/change/i9d9674f397953a.md · JSON: https://rewindex.com/api/v1/changes/i9d9674f397953a · Generated 2026-10-18T02:31:35.733Z