Changes / QuickBooks Online / Some customers are unable to process credit card payments in QuickBooks Desktop.
QuickBooks Online: Major incident: Some customers are unable to process credit card payments in QuickBooks Desktop.
Summary
Some QuickBooks Merchant Account customers in the United States could not process credit card payments in QuickBooks Desktop during a major outage from 2024-07-31 21:51 UTC to 2024-08-01 01:43 UTC, lasting 3 h 52 min. QuickBooks suggested manually processing urgent payments through the Merchant Service Center; payment processing was subsequently restored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some customers are unable to process credit card payments in QuickBooks Desktop.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-07-31 21:51 UTC
Before: not present
After: 2024-08-01 01:43 UTC
Before: not present
After: QuickBooks Desktop - United States, United States
Before: not present
After: Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress.
While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent.
We apologize for the inconvenience and hope to get everything up and running soon!
Before: not present
After: The issue has been identified and engineers are working on a fix.
Before: not present
After: The payment processing issues have been resolved.
Thank you for your patience as we worked to fix this issue.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some customers are unable to process credit card payments in QuickBooks Desktop. (this change) Some QuickBooks Merchant Account customers in the United States could not process credit card payments in QuickBooks Desktop during a major outage from 2024-07-31 21:51 UTC to 2024-08-01 01:43 UTC, lasting 3 h 52 min. QuickBooks suggested manually processing urgent payments through the Merchant Service Center; payment processing was subsequently restored. | Major incident |
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