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QuickBooks Online: Some customers are unable to process credit card payments in QuickBooks Desktop.
Some QuickBooks Merchant Account customers in the United States could not process credit card payments in QuickBooks Desktop during a major outage from 2024-07-31 21:51 UTC to 2024-08-01 01:43 UTC, lasting 3 h 52 min. QuickBooks suggested manually processing urgent payments through the Merchant Service Center; payment processing was subsequently restored.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: QuickBooks Desktop - United StatesUnited States
Timeline of updates
- investigating
Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress. While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent. We apologize for the inconvenience and hope to get everything up and running soon!
- identified
The issue has been identified and engineers are working on a fix.
- resolved
The payment processing issues have been resolved. Thank you for your patience as we worked to fix this issue.
Rewindex changes for this incident
- Major incident: Some customers are unable to process credit card payments in QuickBooks Desktop. 2024-07-31 21:51 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). QuickBooks Online profile · Recent QuickBooks Online incidents · Markdown · JSON