# QuickBooks Online: Major incident: Some customers are unable to process credit card payments in QuickBooks Desktop.

**Summary:** Some QuickBooks Merchant Account customers in the United States could not process credit card payments in QuickBooks Desktop during a major outage from 2024-07-31 21:51 UTC to 2024-08-01 01:43 UTC, lasting 3 h 52 min. QuickBooks suggested manually processing urgent payments through the Merchant Service Center; payment processing was subsequently restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-07-31 21:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3fgdkhs9q0c1](https://stspg.io/3fgdkhs9q0c1)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/p2hg43d2z52r@91224613120c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers are unable to process credit card payments in QuickBooks Desktop.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-31 21:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-01 01:43 UTC
```

**6. Added: Affected components**

```diff
+ QuickBooks Desktop - United States, United States
```

**7. Added: Update** (investigating) · 2024-07-31 21:51 UTC

```diff
+ Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress.  While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent.  We apologize for the inconvenience and hope to get everything up and running soon!
```

**8. Added: Update** (identified) · 2024-08-01 00:34 UTC

```diff
+ The issue has been identified and engineers are working on a fix.
```

**9. Added: Update** (resolved) · 2024-08-01 01:43 UTC

```diff
+ The payment processing issues have been resolved.  Thank you for your patience as we worked to fix this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-31 21:51 UTC | Major incident: Some customers are unable to process credit card payments in QuickBooks Desktop. (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9b88c2b8893f44 · Markdown: https://rewindex.com/change/i9b88c2b8893f44.md · JSON: https://rewindex.com/api/v1/changes/i9b88c2b8893f44 · Generated 2026-10-18T03:33:54.341Z