Changes / Canva / Some users are unable to add credit cards as a payment method
Canva: Major incident: Some users are unable to add credit cards as a payment method
Summary
Some Canva users could not add credit cards as a payment method, affecting Billing and subscriptions. Canva rated the incident major; it started at 2025-10-28 19:03 UTC and was resolved at 2025-10-28 19:59 UTC, lasting 56 min. No cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users are unable to add credit cards as a payment method
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-28 19:03 UTC
Before: not present
After: 2025-10-28 19:59 UTC
Before: not present
After: Billing and subscriptions
Before: not present
After: We are currently investigating an issue where some users are unable to add credit cards as a payment method.
Before: not present
After: This issue has been resolved
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users are unable to add credit cards as a payment method (this change) Some Canva users could not add credit cards as a payment method, affecting Billing and subscriptions. Canva rated the incident major; it started at 2025-10-28 19:03 UTC and was resolved at 2025-10-28 19:59 UTC, lasting 56 min. No cause or specific fix was stated. | Major incident |