# Canva: Major incident: Some users are unable to add credit cards as a payment method

**Summary:** Some Canva users could not add credit cards as a payment method, affecting Billing and subscriptions. Canva rated the incident major; it started at 2025-10-28 19:03 UTC and was resolved at 2025-10-28 19:59 UTC, lasting 56 min. No cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-28 19:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wl1zz9b1zvqk](https://stspg.io/wl1zz9b1zvqk)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/f243wchwdd9z@1370554ad536
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users are unable to add credit cards as a payment method
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-28 19:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-28 19:59 UTC
```

**6. Added: Affected components**

```diff
+ Billing and subscriptions
```

**7. Added: Update** (investigating) · 2025-10-28 19:03 UTC

```diff
+ We are currently investigating an issue where some users are unable to add credit cards as a payment method.
```

**8. Added: Update** (resolved) · 2025-10-28 19:59 UTC

```diff
+ This issue has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-28 19:03 UTC | Major incident: Some users are unable to add credit cards as a payment method (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9b4c701ecdc91f · Markdown: https://rewindex.com/change/i9b4c701ecdc91f.md · JSON: https://rewindex.com/api/v1/changes/i9b4c701ecdc91f · Generated 2026-10-18T02:54:53.829Z