Canva: Some users are unable to add credit cards as a payment method
Summary
Some Canva users could not add credit cards as a payment method, affecting Billing and subscriptions. Canva rated the incident major; it started at 2025-10-28 19:03 UTC and was resolved at 2025-10-28 19:59 UTC, lasting 56 min. No cause or specific fix was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Billing and subscriptions
Timeline of updates
- investigating
We are currently investigating an issue where some users are unable to add credit cards as a payment method.
- resolved
This issue has been resolved
Rewindex changes for this incident
- Major incident: Some users are unable to add credit cards as a payment method 2025-10-28 19:03 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON