# Canva: Some users are unable to add credit cards as a payment method

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-28 19:03 UTC · Resolved: 2025-10-28 19:59 UTC · Duration: 57 min
- Updates: 2 · Affected components: Billing and subscriptions
- [Vendor status page: https://stspg.io/wl1zz9b1zvqk](https://stspg.io/wl1zz9b1zvqk)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Some Canva users could not add credit cards as a payment method, affecting Billing and subscriptions. Canva rated the incident major; it started at 2025-10-28 19:03 UTC and was resolved at 2025-10-28 19:59 UTC, lasting 56 min. No cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-28 19:03 UTC: We are currently investigating an issue where some users are unable to add credit cards as a payment method.
- **resolved** 2025-10-28 19:59 UTC: This issue has been resolved

## Rewindex changes for this incident

- 2025-10-28 19:03 UTC: [Major incident: Some users are unable to add credit cards as a payment method](https://rewindex.com/change/i9b4c701ecdc91f.md)


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Canonical: https://rewindex.com/company/canva/incidents/f243wchwdd9z · Markdown: https://rewindex.com/company/canva/incidents/f243wchwdd9z.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/f243wchwdd9z · Generated 2026-10-18T11:27:40.917Z