ChangesRetell AICall/chat history, analytics and QA dashboard down
Retell AI: Major incident: Call/chat history, analytics and QA dashboard down
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Call/chat history, analytics and QA dashboard down
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-25 21:09 UTC
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After: 2026-05-25 21:40 UTC
Before: not present
After: Alerting, Analytics, Dashboard, Features - Alerting, Features - Analytics, Features - QA, QA
Before: not present
After: Due to a database outage, call/chat history, analytics and QA dashboard down are currently completely down. We are working with the database team to fix the issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: We are rolling out a fix to direct the traffic to our database replica while the provider is investigating the issue.
Note that no call or chat data were lost.
Before: not present
After: The issue has been fixed and all services are back to working.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Monday, May 25
1 incident change
- MajorMajor incident
Call/chat history, analytics and QA dashboard downthis change