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Retell AI: Call/chat history, analytics and QA dashboard down

MajorStatus: resolvedStarted Resolved (30 min)5 updatesstspg.io (opens in new tab)

Affected components: Features - QAQADashboardAlertingFeatures - AlertingAnalyticsFeatures - Analytics

Timeline of updates

  1. investigating

    Due to a database outage, call/chat history, analytics and QA dashboard down are currently completely down. We are working with the database team to fix the issue.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. identified

    We are rolling out a fix to direct the traffic to our database replica while the provider is investigating the issue. Note that no call or chat data were lost.

  5. resolved

    The issue has been fixed and all services are back to working.

Changes Rewindex caught on this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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