# Retell AI: Call/chat history, analytics and QA dashboard down

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-25 21:09 UTC · Resolved: 2026-05-25 21:40 UTC · Duration: 30 min
- Updates: 5 · Affected components: Features - QA, QA, Dashboard, Alerting, Features - Alerting, Analytics, Features - Analytics
- [Vendor status page: https://stspg.io/rzlvjhxs94pz](https://stspg.io/rzlvjhxs94pz)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2026-05-25 21:09 UTC: Due to a database outage, call/chat history, analytics and QA dashboard down are currently completely down. We are working with the database team to fix the issue.
- **investigating** 2026-05-25 21:12 UTC: We are continuing to investigate this issue.
- **investigating** 2026-05-25 21:13 UTC: We are continuing to investigate this issue.
- **identified** 2026-05-25 21:33 UTC: We are rolling out a fix to direct the traffic to our database replica while the provider is investigating the issue. Note that no call or chat data were lost.
- **resolved** 2026-05-25 21:40 UTC: The issue has been fixed and all services are back to working.

## Rewindex changes for this incident

- 2026-05-25 21:09 UTC: [Major incident: Call/chat history, analytics and QA dashboard down](https://rewindex.com/change/i98f87ea35b8b3b.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/zgjl0cq7z3d8 · Markdown: https://rewindex.com/company/retell-ai/incidents/zgjl0cq7z3d8.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/zgjl0cq7z3d8 · Generated 2026-10-20T00:10:52.966Z