# Retell AI: Major incident: Call/chat history, analytics and QA dashboard down

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-05-25 21:09 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/rzlvjhxs94pz](https://stspg.io/rzlvjhxs94pz)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)
- Versions: before (none: first archived) → after incident\_version:682/zgjl0cq7z3d8@cece7cd12d6e
- Change 1 of 1 for this incident

Incident page (full timeline): [Call/chat history, analytics and QA dashboard down](https://rewindex.com/company/retell-ai/incidents/zgjl0cq7z3d8.md)
## What changed

**1. Added: Title**

```diff
+ Call/chat history, analytics and QA dashboard down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-25 21:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-25 21:40 UTC
```

**6. Added: Affected components**

```diff
+ Alerting, Analytics, Dashboard, Features - Alerting, Features - Analytics, Features - QA, QA
```

**7. Added: Update** (investigating) · 2026-05-25 21:09 UTC

```diff
+ Due to a database outage, call/chat history, analytics and QA dashboard down are currently completely down. We are working with the database team to fix the issue.
```

**8. Added: Update** (investigating) · 2026-05-25 21:12 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-05-25 21:13 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2026-05-25 21:33 UTC

```diff
+ We are rolling out a fix to direct the traffic to our database replica while the provider is investigating the issue. Note that no call or chat data were lost.
```

**11. Added: Update** (resolved) · 2026-05-25 21:40 UTC

```diff
+ The issue has been fixed and all services are back to working.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-25 21:09 UTC | Major incident: Call/chat history, analytics and QA dashboard down (this change) | major |

All Retell AI changes: [timeline](https://rewindex.com/company/retell-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i98f87ea35b8b3b · Markdown: https://rewindex.com/change/i98f87ea35b8b3b.md · JSON: https://rewindex.com/api/v1/changes/i98f87ea35b8b3b · Generated 2026-10-19T23:13:15.723Z