Changes / Perplexity / Investigating API issue

Perplexity: Critical incident: Investigating API issue

Summary

Perplexity reported a critical API issue starting at 2026-08-13 00:45 UTC, resolved at 2026-08-13 01:49 UTC after 1 h 4 min. The vendor identified a problematic deploy and rolled back the service; the incident affected API service, but specific customer-facing symptoms were not stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.perplexity.com

What changed

AddedTitle#1
Before: not present
After: Investigating API issue
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-13 00:45 UTC
AddedResolved time#5
Before: not present
After: 2026-08-13 01:49 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are currently investigating this incident.
AddedUpdatemonitoring#7
Before: not present
After: We identified the problematic deploy and rolled back the service.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Investigating API issue (this change)
Perplexity reported a critical API issue starting at 2026-08-13 00:45 UTC, resolved at 2026-08-13 01:49 UTC after 1 h 4 min. The vendor identified a problematic deploy and rolled back the service; the incident affected API service, but specific customer-facing symptoms were not stated.
Major incident

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