# Perplexity: Critical incident: Investigating API issue

**Summary:** Perplexity reported a critical API issue starting at 2026-08-13 00:45 UTC, resolved at 2026-08-13 01:49 UTC after 1 h 4 min. The vendor identified a problematic deploy and rolled back the service; the incident affected API service, but specific customer-facing symptoms were not stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-13 00:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.perplexity.com/incidents/01M0V2A2E9M6AY9KFAJQMEHYA2](https://status.perplexity.com/incidents/01M0V2A2E9M6AY9KFAJQMEHYA2)
- [Company: Perplexity](https://rewindex.com/company/perplexity.md)
- Versions: before (none: first archived) → after incident\_version:34/01M0V2A2E9M6AY9KFAJQMEHYA2@5a782300340b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating API issue
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-13 00:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-13 01:49 UTC
```

**6. Added: Update** (investigating) · 2026-08-13 00:45 UTC

```diff
+ We are currently investigating this incident.
```

**7. Added: Update** (monitoring) · 2026-08-13 01:43 UTC

```diff
+ We identified the problematic deploy and rolled back the service.
```

**8. Added: Update** (resolved) · 2026-08-13 01:49 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-13 00:45 UTC | Critical incident: Investigating API issue (this change) | outage |

All Perplexity changes: [timeline](https://rewindex.com/company/perplexity/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9308ddf27a9941 · Markdown: https://rewindex.com/change/i9308ddf27a9941.md · JSON: https://rewindex.com/api/v1/changes/i9308ddf27a9941 · Generated 2026-10-18T00:39:12.384Z