Changes / Jira / Users experiencing issues loading work items in Atlassian products

Jira: Major incident: Users experiencing issues loading work items in Atlassian products

Summary

Jira reported a major incident affecting loading, creating and viewing work items in some regions, starting 2026-06-06 23:21 UTC. A fix was implemented, and the incident was resolved at 2026-06-07 00:13 UTC; the reported duration was 51 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 80%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Users experiencing issues loading work items in Atlassian products
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-06 23:21 UTC
AddedResolved time#5
Before: not present
After: 2026-06-07 00:13 UTC
AddedAffected components#6
Before: not present
After: Create and edit, Viewing content
AddedUpdateinvestigating#7
Before: not present
After: We are aware of users currently experiencing loading work items across Atlassian products in some regions. We are investigating with urgency and will provide update within one hour.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented for the issues some customers have been experiencing with creating and viewing work items in Jira. We are now monitoring for this recovery and will update shortly with further confirmation.
AddedUpdateresolved#9
Before: not present
After: The issues relating to viewing and creating work items in Jira should now be fully resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Users experiencing issues loading work items in Atlassian products (this change)
Jira reported a major incident affecting loading, creating and viewing work items in some regions, starting 2026-06-06 23:21 UTC. A fix was implemented, and the incident was resolved at 2026-06-07 00:13 UTC; the reported duration was 51 min.
Major incident

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