# Jira: Major incident: Users experiencing issues loading work items in Atlassian products

**Summary:** Jira reported a major incident affecting loading, creating and viewing work items in some regions, starting 2026-06-06 23:21 UTC. A fix was implemented, and the incident was resolved at 2026-06-07 00:13 UTC; the reported duration was 51 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-06 23:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/d78wzb7bczn8](https://stspg.io/d78wzb7bczn8)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before (none: first archived) → after incident\_version:103/hfbts51tbzqr@30cda50db1b6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users experiencing issues loading work items in Atlassian products
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-06 23:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-07 00:13 UTC
```

**6. Added: Affected components**

```diff
+ Create and edit, Viewing content
```

**7. Added: Update** (investigating) · 2026-06-06 23:21 UTC

```diff
+ We are aware of users currently experiencing loading work items across Atlassian products in some regions. We are investigating with urgency and will provide update within one hour.
```

**8. Added: Update** (monitoring) · 2026-06-07 00:07 UTC

```diff
+ A fix has been implemented for the issues some customers have been experiencing with creating and viewing work items in Jira. We are now monitoring for this recovery and will update shortly with further confirmation.
```

**9. Added: Update** (resolved) · 2026-06-07 00:13 UTC

```diff
+ The issues relating to viewing and creating work items in Jira should now be fully resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-06 23:21 UTC | Major incident: Users experiencing issues loading work items in Atlassian products (this change) | outage |

All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i92d6a53453bc49 · Markdown: https://rewindex.com/change/i92d6a53453bc49.md · JSON: https://rewindex.com/api/v1/changes/i92d6a53453bc49 · Generated 2026-10-18T02:29:31.056Z