Changes / Monday.com / Issues with platform latency

Monday.com: Major incident: Issues with platform latency

Summary

Monday.com reported major platform latency and loading failures affecting Boards, Dashboards, Docs, Automations, AI features and other services, with Platform and Dashboards components listed across AUS, EU and US. The incident started at 2026-07-13 14:37 UTC and lasted 2 h 57 min, resolving at 2026-07-13 17:34 UTC; a fix was implemented at 17:04 UTC.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 74%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Issues with platform latency
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-07-13 14:37 UTC
AddedResolved time#5
Before: not present
After: 2026-07-13 17:34 UTC
AddedAffected components#6
Before: not present
After: AUS - Dashboards, AUS - Platform, Dashboards, EU - Dashboards, EU - Platform, Platform, US - Dashboards, US - Platform
AddedUpdateidentified#7
Before: not present
After: Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.
AddedUpdateinvestigating#8
Before: not present
After: We are currently experiencing platform latency issues/not loading affecting some services, including Boards, Dashboards, Columns, Docs, Automations, My Work, Templates, AI features, Vibe, formula builder, and Campaigns. Our team is actively investigating the issue and working to restore full service as quickly as possible. We appreciate your patience and understanding.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Issues with platform latency (this change)
Monday.com reported major platform latency and loading failures affecting Boards, Dashboards, Docs, Automations, AI features and other services, with Platform and Dashboards components listed across AUS, EU and US. The incident started at 2026-07-13 14:37 UTC and lasted 2 h 57 min, resolving at 2026-07-13 17:34 UTC; a fix was implemented at 17:04 UTC.
Major incident

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