# Monday.com: Major incident: Issues with platform latency

**Summary:** Monday.com reported major platform latency and loading failures affecting Boards, Dashboards, Docs, Automations, AI features and other services, with Platform and Dashboards components listed across AUS, EU and US. The incident started at 2026-07-13 14:37 UTC and lasted 2 h 57 min, resolving at 2026-07-13 17:34 UTC; a fix was implemented at 17:04 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-13 14:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bs1fwfwb8p0r](https://stspg.io/bs1fwfwb8p0r)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/kvnr70xmbg8z@5fe5e7cec74b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with platform latency
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-13 14:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-13 17:34 UTC
```

**6. Added: Affected components**

```diff
+ AUS - Dashboards, AUS - Platform, Dashboards, EU - Dashboards, EU - Platform, Platform, US - Dashboards, US - Platform
```

**7. Added: Update** (identified) · 2026-07-13 14:37 UTC

```diff
+ Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.
```

**8. Added: Update** (investigating) · 2026-07-13 14:39 UTC

```diff
+ We are currently experiencing platform latency issues/not loading affecting some services, including Boards, Dashboards, Columns, Docs, Automations, My Work, Templates, AI features, Vibe, formula builder, and Campaigns. Our team is actively investigating the issue and working to restore full service as quickly as possible. We appreciate your patience and understanding.
```

**9. Added: Update** (monitoring) · 2026-07-13 17:04 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-07-13 17:34 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-13 14:37 UTC | Major incident: Issues with platform latency (this change) | degradation |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8846ea1cca9b27 · Markdown: https://rewindex.com/change/i8846ea1cca9b27.md · JSON: https://rewindex.com/api/v1/changes/i8846ea1cca9b27 · Generated 2026-10-18T02:29:47.784Z