Changes / Grafana Cloud / IRM Access Issues for a Small Group of Users
Grafana Cloud: Major incident: IRM Access Issues for a Small Group of Users
Summary
Grafana Cloud reported a major IRM incident starting 2026-09-22 14:57 UTC, causing access issues and undelivered pages for a small group of users; most users were unaffected. A fix was rolled out progressively, and the incident was marked resolved at 2026-09-23 11:07 UTC after 20 h 10 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: IRM Access Issues for a Small Group of Users
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After: major
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After: resolved
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After: 2026-09-22 14:57 UTC
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After: 2026-09-23 11:07 UTC
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After: Incident Management and Response (IRM)
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After: We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
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After: The issue has been identified, and we are working on a fix.
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After: A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
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After: The fix has been deployed to the majority of deployments. We continue to monitor progress.
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After: Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: IRM Access Issues for a Small Group of Users (this change) Grafana Cloud reported a major IRM incident starting 2026-09-22 14:57 UTC, causing access issues and undelivered pages for a small group of users; most users were unaffected. A fix was rolled out progressively, and the incident was marked resolved at 2026-09-23 11:07 UTC after 20 h 10 min. | Major incident |
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